Privacy Policy
1. Data We Collect
We collect personal and business data in the following ways:
Data you provide directly
- Contact information such as name, business name and phone number
- Account login details (email and encrypted password)
- Business profile information including services offered, qualifications, work history and ratings
- Payment and billing information (processed securely by third-party providers)
- Messages and content submitted through the platform's communication features
Data from third parties
- Identity verification and fraud-prevention services
- Payment and billing service providers
- Public data sources, including business registries
No automated tracking, analytics, behavioural monitoring or device data is collected by the platform.
2. How We Use Personal Data
| Purpose | Legal Basis |
|---|---|
| Account creation and management | Contract |
| Matching tradespeople with businesses and opportunities | Legitimate Interest |
| Payment processing and invoicing | Contract |
| Identity verification, fraud prevention and security | Legal Obligation / Legitimate Interest |
| Sending account-related and service notifications | Contract |
| Marketing communications | Consent |
| Legal and regulatory compliance | Legal Obligation |
3. Marketing Communications
Marketing communications are only sent where you have given explicit consent. You may withdraw consent at any time by updating your account settings or selecting the unsubscribe option in any marketing message.
4. Visibility of User Information
Some information included in your profile may be visible to other registered users of the platform. This may include business contact details, services offered, skills, qualifications, ratings, and other information you choose to make available in order to receive or offer services.
While we apply technical and monitoring measures to reduce misuse, we cannot guarantee that visible information will not be copied, stored, shared or used by others outside the platform. By using the platform, you acknowledge and accept this risk and consent to the visibility of any information you choose to display.
Users are responsible for the accuracy of any publicly shared information and should avoid posting data they do not wish to be accessible by others.
5. Data Sharing
We may share personal data with the following categories of recipients:
- Other verified users of the platform where required to facilitate service matching
- Third-party service providers including hosting, payment and communication tools
- Identity verification, compliance and fraud-prevention services
- Legal, regulatory or government authorities when required by law
- Professional advisers such as legal or accounting firms
We do not sell personal data.
6. International Transfers
Where personal data is transferred outside the United Kingdom, we ensure that an appropriate legal safeguard is in place, such as the UK International Data Transfer Agreement or an applicable adequacy decision.
7. Data Retention
Data is retained only for as long as necessary for the purposes described in this Privacy Policy or as required by law.
| Type of data | Retention period |
|---|---|
| Account and profile data | While account is active or 24 months of inactivity |
| Financial and transactional records | 6 years (legal requirement) |
| Marketing data | Until consent is withdrawn |
Users may request account deletion at any time.
8. Your Rights
Under UK GDPR, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate or incomplete data
- Request deletion of your data
- Object to or restrict processing in certain circumstances
- Request a copy of your data in a portable format
- Withdraw consent where processing is based on consent
- Lodge a complaint with the Information Commissioner's Office (ICO)
Rights requests must be submitted through the platform's admin messaging system.
9. Data Security
We apply technical and organisational measures to safeguard personal data, including encryption, secure hosting, access controls, and regular monitoring. While we take reasonable precautions, no online system is guaranteed to be fully secure.
10. Children's Data
The platform is not intended for use by individuals under the age of 18. We do not knowingly collect data from minors.
11. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be published on this page, with the "Last updated" date shown at the top.
12. Contact
All enquiries regarding this Privacy Policy or data protection rights must be made through the platform's admin messaging system. This ensures secure and logged communication.